Friday, February 3, 2012

Costco Sure Seems to Know How to Keep Customers (/sarcasm) [edit: well apparently they do! :) ]

[EDIT] So today I just got a call from the manager of that specific Costco. He apologized to me for what happened and assured me that he would be going over with his employees what happened. He said that the problem in question was definitely unacceptable and assured me that he did not condone the behavior of judging who or who not needs assistance when shopping. He asked me to identify the employee in question and I told him that I wasn't trying to get anyone in trouble, just more so felt the need to alert them to what happened. He was very nice and pleasant. I accepted his apology and thanked him for taking time to call me. Really pleasant experience. 


So as I wrote last week, I had a pretty awesome abdominal surgery. I got four incisions and my surgeon scraped off layers of tissue from my abdominal cavity. My diaphragm, my bladder, my uterus and ovaries all had diseased tissue scraped away. Oh, and bonus, had another tumor cut out. I was supposed to stay in the hospital overnight, because the pain was not under control, but I knew I couldn't afford that. I went home the night after my surgery and had to be hooked up to some tubes and stuff that got removed the next afternoon. Real fun couple of days. Here's a reminder pic! 


My abdomen was so pumped full of fluids for the surgery,
I looked like an early pregnancy.
Luckily my mother flew out to help me and she was amazing. I am so grateful to have been helped out so much. My boyfriend wanted to come too, but couldn't get off of work. Friends were supportive too and knew this was a rough surgery. It was my fifth one and ranks pretty high in pain and disruption. Anyhow, the next couple days of rest later, we try to go on my first store outing. I was pretty dizzy and weak, and on morphine, so I had to lean on my mother from the handicap spot and wobble into the store. She had me hold onto the cart for support. Unfortunately, it was a little too much, and I fainted and fell on my face... my sutures started bleeding, it hurt horribly, and my mother had to basically carry me out to the car. That was our last outing for the day.

The next store outing, I go to costco, and limp into a motorized cart. This woman with a walking cast gets one of the employees to tell me to get out of the cart. I would have made a big deal, but an elderly fellow in another cart was driving up, so I just hopped into the one he vacated. My mother and I do my shopping and no fainting occurred. Yey!

Scene of the Crime

My mother loads the groceries into the car (I can't even lean over to hand her stuff, I was in pretty bad shape) and I tell her I'll drive the cart back and she can pick me up at the store front. She argued that she should do it, but I felt it was the least I could do. So I putt-putt back to the store, park it, and notify the 'exit employee' that it's there. I couldn't bend over to plug it in. Lo and behold there is 'walking-cast-lady' and she shouts at me that I shouldn't take motorized carts from 'people who actually need them'. I look at the store employee, who looks at both of us, then pretends not to hear. I wasn't sure really what to do--I thought of lifting up my shirt and showing her my bloody sutures, but I decided she wasn't worth it. 

I get into the car, a dazed look on my face, and then turn to tell my mother what happened. Anyone who knows Jackie, she is a crazy woman when angry. She stops the car, throws on the break, and starts unbuckling her seat belt. I'm begging her to stop, it's not worth it, etc., when finally I say this, "Mom, yes, she's a crazy dramatic woman that thinks she's the only one who's ever had a foot injury. Sucks for her. She's probably cranky and her foot hurts. But you know what? I am going to recover from this surgery. I will be able to walk again and not need a motorized cart for my shopping. But her? She will always be stuck being a mean, crotchety, bitch!" And that's pretty much all that needed to be said. No murders took place and we quickly left the place.

As for now, I'm not really concerned about the mean wacko. I'm glad I kept my cool, though I wish I had pointed out how awful she was being. What really disturbs me is that employees helped her harass me. Doesn't really seem like a good way to treat your customers. I would much rather have broken my foot than be dealing with this crap, I can tell you that. 

7 comments:

  1. I'm sorry you had that experience. I hope your recovery is swift. Kudos to you for being a good person.

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  2. People suck...thank god for your patience! I had endo & a hysterectomy at age 18 (I'm 40 now) & wish you a speedy recovery...xxxooo, Marnie

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    1. That really sucks I'm sorry :(. I was going to get a hysterectomy, but first I did that chemo lupron stuff that shuts down your ovaries, and I was still producing a ton of endometrium. Apparently my estrogen comes from elsewhere... On the upside, that means a hysterectomy wouldn't help me so I won't need one... on the down side... that means a hysterectomy won't help me...

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  3. Exactly right- you'll recover and be fine so why bother with a war of words with someone so bitter. As proof that there is hope for humanity, I had the opposite experience a few weeks ago after getting my full leg cast removed following a patella fracture (bike accident in an industrial part of Brooklyn). I'm 28 and in good shape, but I could barely hobble with crutches on my way home from the hospital. The first time I got on the subway some teenager offered me his seat as though I were an 80 year old man- I wanted to say both "thank you" and "give me a break I'm not crippled."

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    1. that's an excellent story, thank you :D

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  4. I am more interested in your surgery, sounds like it was a good one, where did you have it done and what was the doctors name?

    But don't be shy about saying not all disabilitie are visible. You don't have to tell her anything else, or anyone for that matter

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    1. It was a great surgery, it was my third laparoscopy for endometriosis, and it was the best yet. It was done by Dr. Jeff Arrington. I found him in Ogden, Utah, and from what I've heard (from multiple sources), he's nationally recognized. We stayed at the hospital guesthouse and it was all around a great experience. This entry http://www.bedriddenhead.com/2012/01/another-surgery-new-goal.html talks about it with links to his site. Hope this helps. And that's good advice!

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About The BedRiddenHead

I want to be happy. And this site is about that chance. How to strive to thrive in the body I've got and maybe turn my experiences into something worthwhile.

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